Frequently Asked Questions
Everything you need to know about your HATCH experience.
How do I determine the right size for my pregnancy?
We recommend ordering your pre-pregnancy size. Our garments are specifically designed with innovative fabrics and silhouettes to grow with you throughout every trimester and remain wearable long after baby arrives.
What is your return policy for maternity wear?
We offer returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' and certain intimates are not eligible for return due to hygiene standards.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout if you need your essentials sooner.
Do you offer international shipping?
Yes, HATCH ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
How should I care for my HATCH garments?
To maintain the longevity of your pieces, we recommend following the specific care instructions on the inner label. Most of our collection prefers a cold gentle cycle and laying flat to dry.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. Once an order is placed, we have a very limited window to make changes. Please contact our customer service team immediately for assistance.